Multiple FAQs

Smart meters are one of the safest pieces of technology in your business. According to Public Health England (PHE), the exposure to low frequency emissions from smart meters is lower than that caused by appliances such as microwaves and TVs. Smart meters are also covered by EU and UK safety legislation, which means they have undergone rigorous testing.

For more information on the termination fee, please visit our Principal Terms.

If your premises is covered by an active Fixed Price Energy Plan, each contract will run from the date that you signed an Application form, submitted your Application over the internet, or made an Application on the telephone and will cease on your contract end date. We do not require you to submit a termination notice if you wish to leave a Fixed Price Energy Plan before the contract end date, although we may object to your proposed switch on the grounds that you are still in a Fixed Price Energy Plan. If you do still wish to leave, you may be subject to an early termination fee.

We’ll apply late payment charges to your account if we don’t receive payment in full or agree a payment arrangement with you. These charges increase the longer the payment is overdue:

• £10 charge for payments more than 14 days late.
• £30 charge for payments more than 23 days late.
• £8 charge if your Direct Debit payment fails and is returned.

We encourage anyone struggling to pay for their energy to get in touch so we can work together to agree an affordable repayment plan.

If you’re worried about your bill and need some help – get in touch. Our Business Customer Service team will be able to help you make a payment arrangement you can afford. Call us for free on 03330 156 662.

The termination fee applicable to the contract (if you decide to leave before the end of the agreed contract term) will be 20% of your monthly price multiplied by the number of months remaining in your fixed term contract. Your monthly price will be based on a twelfth of your estimated annual consumption multiplied by your energy rate plus any standing charge. Your estimated annual consumption will be calculated based on your energy usage over the period you have been supplied by Utilita Energy and any other relevant available information. For more information on the termination fee, please visit our Principal Terms to see examples of how we calculate termination fees. If you are on our Out-of-Contract terms, you will not have to pay a termination fee.

Yes, but the charge will be deducted from your bill once the installation is completed.

All non-domestic customers and/or their nominated third parties can request up to 12-months of their historical smart meter data via two options.

• Single site customers can access their data via My Utilita.
• Multisite customers can email smesales@utilita.co.uk.

There is no cost to access this data.

The Microbusiness Strategic Review was in consideration of microbusiness energy consumers. For future plans that concern other market segments, please refer to Ofgem’s 2022/23 Forward Work Programme for further detail on any domestic and non-domestic work and BEIS’s TPI call for evidence for what may be future Government policy in this area.

Most roof types are suitable for solar panels. However solar panels aren’t suitable if the roof is in a bad condition, and isn’t suitable for thatched roofs, timber shingles, asbestos sheets, or roofs with limited space.

The Ombudsman Services have clarified that they will only review complaints against brokers if the customer became aware of the issue they are complaining about after 1 December. This applies even if the event itself occurred before 1 December, as long as the customer didn’t know about it until later. For more information, please visit the Ombudsman Services website, www.uia.org.uk or the Dispute Resolution for Energy Brokers website.